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Coastal Floors  »  Terms & Conditions

Sale Policy


CREDIT OVERVIEW Coastal Floors, LLC maintains a firm but fair credit policy. By keeping bad debt to a minimum, we do not penalize our Buyer/customer with higher prices caused by the cost of maintaining and pursuing delinquent accounts. Coastal Floors welcomes the opportunity to serve your needs.

Buyers can transact business with Coastal Floors immediately by using cash or credit card. Cash or credit card purchases are recommended because of the immediate benefits of convenience, speed, and efficiency. We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, and Samsung Pay. Information such as a valid driver’s license and a second form of identification may be requested. A signature on the Coastal Floors pick ticket or order receipt is sufficient for order acceptance and indicates that the correct count, amount and product type has been received. Client assumes all responsibility for authorized representative actions in this regard and in maintaining a current list, remaining legally bound by any omissions or updates to this list. Client holds Coastal Floors harmless from any action arising from such transaction and Coastal Floors assumes no direct liability whatsoever.

IMPORTANT NOTICE TO BUYER/CUSTOMER: You, the Buyer/customer, understand and acknowledge that Coastal Floors does not manufacture or design the materials it sells. As such, Coastal Floors assumes no liability for materials sold, and makes no representations or warranties, express or implied, with respect to the materials, or for the accuracy of any information provided by the manufacturer. All implied warranties of merchantability or fitness for a particular purpose are hereby disclaimed and excluded from the terms of sale. Buyer’s sole and exclusive remedy shall be the repair or replacement of defective goods by the manufacturer in accordance with the manufacturer’s customary warranty, or the credit of the purchase price to the Buyer’s account, up to the maximum amount of the original purchase price. Alteration of the original part, failure to follow instructions from the manufacturer, or failure to follow generally good accepted installation or fabricating practices will void any manufacturer’s warranty and no credit will be issued. Material may be returned to Coastal Floors only within the guidelines stated under the Return Goods Policy. Notwithstanding the foregoing, the Buyer shall be solely liable for all labor, shipping, handling or other costs incurred in connection with returned or replacement materials. Buyer waives all claims against Coastal Floors relating to defective materials. Coastal Floors reserves the right to select the most efficient shipping means possible. 

RETURN GOODS POLICY: Material may be returned (within 30 calendar days of receipt of the shipment) to Coastal Floors only with prior written approval. If a shipment has been damaged, is incomplete or inaccurate at time of delivery, please contact our Design Center within 5 calendar days of receipt of the shipment. Please keep all damaged material and related packaging until you are advised of further action to be taken. A restocking fee of 20% will be assessed on all returns (with exception to Coastal Floors’ errors and manufacturer defects). Returns of inventoried items must be received in their original, saleable condition. Please be prepared to provide our Design Center with the order or invoice number and the reason for the return. Buyer is responsible for all loss, handling, transportation and other related costs. Buyer is also responsible for wrongfully rejected product. Items altered or ordered to customer specifications (special order) may not be returned, except for reason of manufacturer defect. Lead-time and non-stock items may not be returned or cancelled.

NATURAL PRODUCTS/ SAMPLES/EFFECTS OF INSTALLATION: Any product consisting of or containing any natural material sold by Seller is subject to variations inherent in a natural product. Such product will expand and contract seasonally and with all changes in temperature and moisture. Real wood possesses unique characteristics and graduations of color, graining and other features that are hallmarks of nature’s own materials. No such graduations, variations or characteristics shall constitute a defect under the limited warranty, or otherwise. All specimens submitted by Seller as samples are intended only as an identification of general and surface characteristics, and the general layout, color and finish. The cross-section and backing material of such samples do not indicate the product to be sold by Seller, but are for display purposes only. Any claims for justifiable defects discovered prior to installation are forever waived as soon as the product actually installed. DO NOT INSTALL SUCH DEFECTIVE PRODUCTS.

PRICE LISTS/QUOTATIONS: All prices/price lists are subject to change without notice. Coastal Floors assumes no liability as to the timeliness or accuracy of price changes. Quotations, unless otherwise stated in writing, are good for 7 days. Quotations are made for specific quantities at a specific time. Alteration of time or quantity may change the price.

INDEMNIFICATION: In no event, regardless of cause and regardless whether any other remedy provided herein fails, shall Coastal Floors be liable for any indirect, special, incidental or consequential damages, including without limitation, damage to other property of buyer or buyer’s customer, cost of capital or labor, cost of substitute material, loss of profits or opportunity, or claims by third parties for such damages. The maximum liability of Coastal Floors shall be limited to the purchase price.

VENUE: All amounts due for purchases from Seller, Coastal Floors, are payable at 3520 Peachtree Parkway, Suwanee, Georgia 30024. The law of the State of Georgia shall govern this sales transaction between the parties. No suit or action shall be commenced more than one year from the date of delivery of the subject product. Buyer and all related parties irrevocably submit to the personal jurisdiction of the Court of Forsyth County, Georgia and the service of process by certified mail, return receipt requested and regular mail to the above address or the last address identified by the Seller, effective two days after mailing.

GENERAL SHIPPING INFORMATION: Coastal Floors assumes no liability for the time of delivery, nor do we deliver material to any place other than that address specified on the order and deemed safe and acceptable to Coastal Floors. Reasonable access to the property in an enclosed, safe and secure environment must be provided. Deliveries are limited to 1st floor locations only. Coastal Floors reserves the right to decline a delivery should conditions exist otherwise. The purchaser must provide unloading assistance. Additional charges may apply depending upon specific delivery situations. Flexibility on estimated delivery time must be allowed, as Coastal Floors cannot guaranty a fixed delivery time. When goods are delivered to a third-party or location where Coastal Floors Customer is not present to receive and/or inspect such goods, Customer exclusively assumes all responsibility for any shortage, damage or other loss, and Customer shall promptly and fully pay for those goods as invoiced. Direct shipments are subject to the terms and conditions of the manufacturer. Next-day air, second-day air and other special shipping arrangements (beyond standard delivery) will be charged to the customer, regardless of order or account size. Hazardous material, boxing, crating and other extraordinary expenses will be charged to the customer. Complete delivery address and instructions must be provided and all shipments need to comply with all hazardous material shipping requirements. A delivery charge may be assessed where delivery was attempted but not completed. Shipping charges are subject to sales tax and any amounts shall be added to the invoice for payment and are subject to change without notice.

DAMAGED GOODS & ORDER DISCREPANCY POLICY: If a shipment has been damaged, is incomplete or inaccurate at time of delivery, please contact our Design Center within 5 calendar days of receipt of the shipment. Please keep all damaged material and related packaging until you are advised of further action to be taken.

These policies contain the terms and conditions of the sale of our products. By placing an order with us, you agree that these policies contain the final, complete and exclusive statement of the terms of agreement regarding the purchase of products from or through Coastal Floors LLC, notwithstanding any terms or conditions contained in any prior or subsequent purchase order you use to place an order with Coastal Floors. Changes to this agreement are effective only in writing and signed or initialed by both Buyer and Seller. Upon notice to buyer, seller respecting future transactions may change these terms of sale. Clerical and mathematical errors are subject to correction. 04/21